Find answers to our most frequently asked questions.
F.A.Q.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped.
How long does shipping take?
We ship your order next day or within 1-2 business days.
Shipping options may vary based on your location and order size, ensuring the best delivery for you.
The Holiday season may impact shipping times, so please plan ahead when ordering.
How much is shipping? Where do you ship to?
We offer free standard shipping on all orders within the United States.
Shipping options may vary based on your location and order size, ensuring the best delivery for you.
We will ship to more countries very soon. Stay tuned.
What materials do you use in your jewelry?
We use high-quality materials, including sterling silver, gold, titanium steel and more. Details are available on each product page.
Is your jewelry hypoallergenic?
Our jewelry is crafted from hypoallergenic materials. However,
We recommend: Carefully read the materials on each product page before you order to make sure it is the right choice for you.
How can I contact customer service?
You can reach us via email at care@ohorchid.com or through our contact form on the website.
What should I do if my package is lost?
If you think your package may be lost, please try the following steps:
- Check with your neighbors to see if they received it by mistake.
- Contact your local post office, as packages can sometimes be delivered to the wrong address.
If you still can’t locate your package, don’t hesitate to reach out to us at care@ohorchid.com. We’re here to help you resolve the issue.
How do I start a return?
Please contact us at care@ohorchid.com for return instructions.
For more details, please read our Return Policy.
What if it doesn’t work for me?
At Oh Orchid, we offer a 14-day return policy to give you the peace of mind you deserve when making a purchase from us.
If you need to cancel your order, please let us know within 6 hours of your purchase.
For more details please read our Return Policy.
What if I need to cancel my order?
If you need to cancel your order, please let us know within 6 hours of your purchase.
*For custom-made items, the sooner the better, as we will not be able to cancel your order once we start the creation process.
For more details, please read our Return Policy.
What if I have a question that’s not listed here?
If you have any other questions or concerns, please feel free to contact us anytime.
E: care@ohorchid.com