Refund policy

We want you to be completely satisfied! You have 10 days after receiving your item to request a return.

Cancellation Policy
If you need to cancel your order, please let us know within 3 hours of purchase.

Eligibility for Returns
To qualify for a return, items must be unworn, unused, and in their original packaging. Please have your receipt or proof of purchase ready.

Return Process
To start a return, contact us at care@ohorchid.com. We’ll guide you through the steps. Items sent back without a return request cannot be accepted.

Return Shipping
You’ll cover return shipping costs unless the item is defective or incorrect.

Lost or Damaged Packages
If your order arrives damaged or is not what you expected, please contact us. We may request a photo to resolve the issue quickly.

Exchanges
For a different item, return what you have and place a new order once the return is accepted.

Final Sale Items
Items marked as "Final Sale" are not eligible for return.

Refunds

If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary based on your bank or credit card company. If it’s been more than 10 business days since your return was approved and you haven’t received your refund, please contact us.

Thank you for choosing us. We’re here to help if you need anything.