Refund policy

We want you to love your jewelry. If something isn't quite right, we're here to help.

You have 14 days from delivery to request a return.

Cancelling an order
Ask us within 3 hours of purchase and we can usually stop an order before it is processed. For personalized pieces, please reach out as soon as you can — once we begin engraving we cannot cancel.

Separately, and regardless of the window above: if we cannot ship your order in the time we promised, you can always cancel for a full refund. We will contact you first if that happens, and we will never substitute store credit or a gift card for a refund you are owed.

Eligibility for returns
To qualify for a return, items must be unworn, unused and in their original packaging, with proof of purchase. Items sent back without an approved return request cannot be accepted.

How to start a return
Contact us at care@ohorchid.com and we will guide you through the steps.

Once your return is approved, please send it to:

Oh Orchid, LLC — Returns
440 Highway 377 N #306
Argyle, TX 76226

Return shipping
You cover return shipping unless the item is defective, incorrect or not as described — in which case we cover it. Original outbound shipping is not refunded. We do not charge a restocking fee.

Damaged, incorrect or faulty items
Please check your order when it arrives. If something is damaged or not what you ordered, contact us right away and we will make it right. Photos help us resolve things quickly.

Exchanges
The fastest way to exchange something is to return the original piece and place a new order once your return is approved.

Non-returnable items
Engraved and personalized pieces cannot be returned, because they are made for you. Items marked Final Sale are also not eligible for return.

Refunds
Once your piece is back with us and meets the conditions above, we will issue your refund to the original payment method within 10 business days of receiving it. We will email you when it is issued; how quickly it then appears depends on your bank or card issuer.

If it has been more than 10 business days since we confirmed your refund was issued and you have not received it, please contact us.

Thank you for choosing Oh Orchid. We appreciate your trust.