Shipping & Returns
Everything you need to know about getting your order, and what happens if something isn't right.
Shipping
When your order ships. Most orders leave us within 1–3 business days, including engraved and personalised pieces. Personalised pieces may ship separately so nothing waits on them.
When it arrives. Standard delivery is typically 5–8 business days from the day you order, including the time above.
What it costs. Standard shipping is free on U.S. orders over $75. Below that, and for express, rates are calculated at checkout. We currently ship within the United States only.
If we're running late. We'll email you before the deadline passes, give you a new date, and you can wait or cancel for a full refund.
Read the full Shipping Policy →
Returns & Exchanges
You have 14 days from delivery to request a return. Just email care@ohorchid.com and we'll guide you through it — please don't send anything back before it's approved.
Items need to be unworn, unused and in their original packaging, with proof of purchase. You cover return postage unless the item is faulty, incorrect or not as described. There's no restocking fee.
Engraved and personalised pieces can't be returned, because they're made for you. Items marked Final Sale aren't eligible either.
Once your piece is back with us, we'll refund your original payment method within 10 business days of receiving it.
Something arrived damaged or wrong? Tell us right away and we'll make it right. A photo helps us sort it quickly.
Still need a hand?
Email care@ohorchid.com or call +1 469-242-0300. We're happy to help.