Shipping

U.S. delivery within 5-8 business days, with most deliveries arriving in about 6-7 calendar days.

To get your items to you as quickly as possible, any personalized pieces may ship separately.

During high-volume periods or holidays, processing and delivery times may be slightly extended. We recommend ordering early when possible.

We currently ship within the United States.

Returns

We hope you love your piece. If something isn’t quite right, we’re here to help.

Returns may be requested within 10 days of delivery.

Items must be unworn, unused, and returned in original packaging with proof of purchase.

Items sent without prior authorization cannot be accepted.

To begin a return, please contact care@ohorchid.com.

We will provide next steps.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Cancellations

Orders may be canceled within 6 hours of purchase.

Custom-made pieces cannot be canceled once production begins.

Exchanges

To exchange an item, please initiate a return and place a new order once approved.

Final Sale

Items marked Final Sale are not eligible for return.

Refunds

Approved refunds are issued to the original payment method within 10 business days.

Processing times may vary depending on your financial institution.

If more than 10 business days have passed since approval, please contact us.

Gently clean with a soft cloth to maintain the shine. Store in a jewelry box and avoid exposing to harsh chemicals or moisture to preserve sparkle & shine.